Terms and conditions
These terms apply to repair orders you place through this website. The German version is binding.
Last updated: [MISSING: date]
Provider and role of the platform
This website is operated by [MISSING: company and address, see imprint]. The repair is carried out by a vetted partner workshop. [MISSING: who your contracting party for the repair is (us or the workshop) and what follows from that]
Request, price estimate and quote
Your request is free and non-binding. Catalogue prices and the AI assistant's assessments are non-binding estimates. After your request you receive a binding quote from the workshop once it has reviewed your details and photos. If the quote is above the estimate, the workshop states the reason. The quote is valid for [MISSING: validity period]. After that it expires.
Conclusion of the contract
The contract is concluded when you accept and pay for the quote. [MISSING: confirm; reference to the consent to an early start, see withdrawal information]
Prices and payment
All prices are in euros, [MISSING: including VAT, or a note on the small-business exemption]. You pay when you accept the quote, via [MISSING: payment provider and payment methods]. Shipping costs: [MISSING: amount and who pays them]
Shipping and drop-off
You send your item within Austria or hand it in at a drop-off point. Please pack it securely. [MISSING: shipping insurance and liability cap, who is liable for loss]
Carrying out the repair
The workshop inspects your item when it arrives. If the damage differs from your description: [MISSING: procedure, e.g. a new quote] If the item can't be repaired: [MISSING: return and who pays for it]
Liability for your items
[MISSING: liability for loss or damage during repair and shipping, how the value is determined, insurance]
Warranty and complaints
The statutory warranty applies. If you're not happy with the repair, please contact us within [MISSING: complaints window] at [MISSING: contact]. [MISSING: rework and procedure]
Cancellation and withdrawal
Your statutory right of withdrawal is described in the withdrawal information. Cancellation before you have sent or handed in your item: [MISSING: refund]
Items not collected
[MISSING: collection period, reminder, storage costs and what happens to the item afterwards]
Applicable law and jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of residence remain unaffected. [MISSING: place of jurisdiction, reference to consumer arbitration]